No refunds or exchanges on ANY custom made items. Our exchange policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you an exchange or refund. Since our products are made to order, we do not offer refunds or exchanges on ANY custom items. Once an order is placed for custom goods you can not cancel or get a refund at any time.
Any cancelled order without our consent will be charged $150.00 for each art item, 25% stocking fee, any and all cost related to inventory and product used in the order will be charged, plus hours worked billed at $125.00 per hour and any and all payment processing fees will be billed.
To be eligible for an exchange, your item must not be custom, must be unused and in the same condition that you received it. It must also be in the original packaging and unopened. We only replace items if they are defective or damaged within 15 days and they where shipped in bad condition. Refunds will be charged a 25% restocking fee. You must send your unused items back at your expense. We are not responsible for items damaged in shipping. By making a purchase you agree to these terms.
Exchanges
No exchanges on custom items. The ONLY time an exchange will happen for a custom item is if we make a mistake on the order.
Shipping returns
To return your product, please email us sales@vonburtonsupplyco.com for shipping instructions. Shipping is at your expense.
Need help?
Contact us at sales@vonburtonsupplyco.com for questions related to returns.